Refund policy

Please lodge your returns request via our easy Returns Portal (and get a free return shipping label if you purchased protection with Checkout+)

AUSTRALIA: (For INTERNATIONAL returns policy, see below)

We’re sure you’ll love our garments as much as we do. However, if you’re not satisfied with your purchase of any full priced garment (excluding SALE items - see below), we will:

  • refund the purchase price, no questions asked;
  • or, if you prefer, exchange size or style (subject to availability),

if your garment is posted back to us within 14 days of receipt of purchase in new and original condition - unworn and unmarked with original swing tags still attached. (It does not need to be received by us within 14 days).

Within 14 days of receipt of purchase please:

  • Lodge your return request via our easy Returns Portal. If you purchased Free Returns protection at checkout with Checkout+, the Returns Portal will also provide you with a free shipping label for your return.
  • Once processed by the Returns Portal, post your item along with details of your name or order number (via tracked post) to: 

    Big Vibes Day
    PO Box 5320
    Middle Park
    VIC 3206

Return shipping costs must be paid by the customer. We offer Free Returns protection in the cart for a small fee - if you purchased Free Returns protection (with Checkout+), you can print a free returns shipping label via our Returns Portal. 

We do not refund shipping charges, duties or taxes, and we are not responsible for lost inbound packages. 

We will provide your refund against the original form of payment.

(If you can have any issues with our Returns Portal, you can email us at hello@bigvibesday.com to let us know to expect your return - include your name or order number. No questions asked for return purposes, but providing your reason will be so appreciated to help us address this issue for next time - your feedback means a lot!)

SALE ITEMS:

No refunds for change of mind on sale items. We are happy to exchange sizes of the same garment for sale items, or issue store credit if you wish to return your garment.

REFUNDS ON ITEMS FORMING PARTS OF SETS OR BUNDLES:

If one item in a discounted set or bundle is returned, any refund will be adjusted so that the item retained by the customer is charged at its full, non-discounted price. Any refund issued will be the difference between the amount paid and the full price of the item kept. This means that the discount applied as part of the Set will no longer apply once the Set is broken by a return.

INTERNATIONAL RETURNS POLICY (INCLUDING USA, NZ, SINGAPORE & HONG KONG):

OUR GUARANTEE - LOVE YOUR NEW GARMENT OR YOUR MONEY BACK ❤️ 

We’re sure you’ll love our garments as much as we do. However, if you’re not satisfied with your purchase of any full priced garment (excluding sale items - see below), we will refund the purchase price, no questions asked, provided your garment is put in the post back to us within 14 days of receipt of purchase in new and original condition - unworn and unmarked with original swing tags still attached. (It does not need to be received by us within 14 days.)

We do not provide exchanges on orders placed outside of Australia. We recommend that you purchase your desired exchange garment as soon as possible (our small batch runs sell out quickly) and return your original garment to us for a full refund. This will also ensure you receive your desired garment more quickly.

Within 14 days of receipt of purchase please:

  • Lodge your return request via our easy Returns Portal. If you purchased Free Returns protection at checkout with Checkout+ (currently not available in SG and HK), the Returns Portal will also provide you with a free shipping label for your return.
  • Once processed by the Returns Portal, post your item along with details of your name or order number (via tracked post) to: 

    Big Vibes Day 
    PO Box 5320
    Middle Park
    VIC 3206
    AUSTRALIA

Return shipping costs must be paid by the customer. We offer Free Returns protection to most countries in the cart for a small fee - if you purchased Free Returns protection (with Checkout+), you can print a free returns shipping label via our Returns Portal. This service is not currently available for Singapore and Hong Kong, but we're working on it!

We do not refund shipping charges, duties or taxes, and we are not responsible for lost inbound packages. 

We will provide your refund against the original form of payment.

SALE ITEMS:
No refunds or exchanges for change of mind on sale items. If you wish to change sizes of a sale item, please email us within 14 days of receipt of purchase and we can arrange a refund once you have completed your purchase of the exchange garment and we receive your return. We are happy to provide store credit for returns of sale items. Your original garment must be returned unworn, as new, with tags on.

REFUNDS ON ITEMS FORMING PARTS OF SETS OR BUNDLES:

If one item in a discounted set or bundle is returned, any refund will be adjusted so that the item retained by the customer is charged at its full, non-discounted price. Any refund issued will be the difference between the amount paid and the full price of the item kept. This means that the discount applied as part of the Set will no longer apply once the Set is broken by a return.

REFUNDS ON ITEMS FORMING PART OF OUR SPEND USD$500 GET USD$100 OFF PROMOTION, AUGUST 2026:

If one item in the discounted order is returned, any refund will be adjusted so that the item or items retained by the customer is/are charged at their full, non-discounted price. Any refund issued will be the difference between the amount paid and the full price of the item(s) kept. This means that the discount applied as part of the promotion will no longer apply once the totality of the order earning the discount is broken by a return.

WHAT IS “Checkout+” COVERAGE?

When you opt-in for Checkout+ coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free.

If you decide not to buy return coverage you can still return your items in accordance with our Returns Policy, but you will be responsible for the cost of the return shipping label.

All returns are subject to this Return Policy.